What time is check-in?
Check-in time begins at 4:00 p.m.
What time is check-out?
Check-out time is 10:00 a.m. for all two bedrooms and 11:00 a.m. for all one bedrooms
How will my credit card be charged?
50% of your total is due at time of reservation.
The balance will be charged to your credit card 7 days before you arrive.
What is the cancellation policy?
Marshall and I understand that plans sometimes change and you may need to cancel
your stay. If you find this to be the case, please let us know as early as possible
so that your days may be booked by others.
You have until 7 days before your check-in date to cancel your reservation and the
amount you paid (minus the $35 processing fee) will be refunded back to your card.
All cancellations will be charged a $35 processing fee.
Unfortunately, if you have to cancel within 7 days of your check-in date, we will
not be able to refund the charges or give you credit (unless we can re-book your
cottage for the length of your stay).
Also, we will not be able to offer refunds for early departures. All changes must
be made 7 days prior to your arrival. Thanks for understanding.
We cannot provide refunds for no call/no shows. We are a small property with only
fourteen cottages and last minute cancellations affect us significantly.
We recommend that you purchase travel insurance to protect you from the unexpected.
Is there security deposit?
A damage deposit of $125 will be held on your credit card at the time of check-in
and is fully refundable within 7 days from your check-out if no damage is attributed
to your stay
Are pets allowed?
For the health and comfort of all of our guests, we do not allow any pets into the
cottages. If you would like information on a full service kennel in the Asheville
area, please contact us.
What is the smoking policy?
Smoking is not allowed in any area of the cottage, this includes the use of electronic
cigarettes and smokeless tobacco. However, you may smoke outside on your private
balcony or patio as long as you keep the suite door closed.
What is the occupancy policy?
Please do not bring anymore occupants than you have paid for. Occupancy violations
will result in a rent forfeiture and immediate eviction of all guest.
What do I need to bring?
We provide a fully equipped rental. You will find pots, pans, dishes, utensils,
paper products, trash bags and light cleaning supplies for the kitchen. We have
linens, towels, bath robes (for the master bedroom), You will also find a hair
dryer, iron and ironing board and a full size washer and dryer. We have included
some dish washing detergent, laundry detergent and dish soap so you do not have
to worry about bringing those items. We do provide Gilchirst and Soames "BEE KIND"
soap, shampoo and conditioner for you in each cottage. Unless specified, other amenities
are not provided.
Is there a cleaning fee?
Yes. Having your cottage clean and looking new is our highest priority. Your cottage
will be perfectly clean when you arrive. If you find this not to be the case even
in the slightest way, please call the 24 hour number immediately and we will be
right over to make it so.